Getting Your Creative Treasures to You Safely and Swiftly

At Veda Prime LLC, we understand that the anticipation of receiving your new diamond painting kit or embroidery set is part of the joy of crafting. You’ve carefully selected your next project, imagined the hours of relaxation ahead, and dreamed about the beautiful finished piece you’ll create. Now, you want your treasures to arrive as quickly and safely as possible.

We share your excitement. That’s why we’ve built a shipping infrastructure designed to get your orders from our doors in St. Petersburg, Florida, to your doorstep anywhere in the world with care, efficiency, and reliability. We partner with trusted carriers, use high-quality packaging materials, and continuously monitor our processes to ensure that your creative supplies arrive in perfect condition, ready for you to dive in.

This Shipping Policy provides a comprehensive overview of how we handle shipping at Veda Prime LLC. Please read it carefully to understand your options, costs, and what to expect once you place an order. If you have any questions that aren’t answered here, our customer service team is always happy to assist you.

📧 Email: vedacommerce1@gmail.com
📞 Phone: +84868035388
💬 Live Chat: Available on our website at vedaprime.shop

⏱️ 1. Processing Time

Before your order begins its journey to you, it must first be carefully prepared by our team. This is what we call the “processing time.”

What Happens During Processing?

When you place an order on vedaprime.shop, our dedicated fulfillment team immediately gets to work. This involves:

• Verification: Confirming your payment and order details for accuracy and security.

• Picking: Carefully selecting each item from our inventory.

• Quality Check: Inspecting each product to ensure it meets our high standards for quality and completeness.

• Packing: Securely packaging your items in appropriate materials to protect them during transit. We use bubble mailers for smaller items and sturdy boxes for larger kits to prevent damage.

• Labeling: Generating the shipping label and affixing it to your package.

Standard Processing Time

Our standard order processing time is 1-3 business days.

• Business Days: Monday through Friday, excluding federal holidays observed within the United States.

• Orders Placed on Weekends: If you place an order on Saturday or Sunday, it will begin processing on the following Monday (or the next business day if Monday is a holiday).

• Orders Placed on Holidays: Orders placed on a holiday will begin processing on the next business day.

Expedited Processing

We do not currently offer expedited processing options. However, we strive to process all orders as quickly as possible, and many orders ship out even faster than our stated 1-3 day window. You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

Peak Season Processing

During peak shopping seasons, such as the winter holiday period (November-December) or major sales events, processing times may be slightly longer due to high order volume. If we anticipate significant delays, we will post notices on our website and communicate with affected customers via email. We appreciate your patience during these busy times.

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🇺🇸 2. Domestic Shipping (United States)

Veda Prime LLC is proud to be a Florida-based company, and we love serving customers across all 50 states. We offer several domestic shipping options to meet your needs and budget.

Shipping Carriers

For domestic shipments, we partner with reliable carriers including:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

The carrier used for your specific order will depend on the size and weight of the package, your location, and the shipping method you select at checkout.

Domestic Shipping Methods and Estimated Delivery Times

Important Notes:

• These are estimated delivery times provided by our carrier partners. They are not guarantees. Actual delivery times may vary due to weather, carrier backlogs, address issues, or other unforeseen circumstances.

• Delivery times do not include order processing time. The total time from order placement to delivery is processing time + shipping time.

• Expedited, Priority, and Overnight options may not be available for all products or all destinations. Availability will be displayed at checkout.

Shipping to Alaska and Hawaii

We proudly ship to Alaska and Hawaii. Please note that shipping times to these states may be longer than to the continental United States, and shipping costs may be higher. The exact options and costs will be calculated at checkout.

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🌍 3. International Shipping

Creativity knows no borders, and neither does Veda Prime LLC. We are thrilled to serve our global community of art lovers and ship to customers in countries around the world.

Shipping Carriers

For international shipments, we partner with trusted global carriers including:

• USPS International

• UPS Worldwide

• FedEx International

• DHL International

International Shipping Methods and Estimated Delivery Times

Important Notes for International Customers:

• Delivery times are estimates only. International shipments are subject to customs clearance procedures, which can cause significant and unpredictable delays. Packages can sometimes be held in customs for days or even weeks. Veda Prime LLC has no control over these delays and cannot be held responsible for them.

• Tracking may be limited. While we provide a tracking number, the level of tracking detail may vary once the package leaves the United States and is handed over to your country’s local postal service.

• Not all methods available everywhere. The shipping options available to you will depend on your country and the carrier services offered there. Available methods will be displayed at checkout.

Countries We Ship To

We ship to most countries around the world. During checkout, you can enter your shipping address to see if we deliver to your location. If you have questions about shipping to a specific country, please email us at vedacommerce1@gmail.com.

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💰 4. Shipping Costs

Shipping costs are calculated based on several factors to ensure you are charged a fair and accurate price for delivery.

How Shipping Costs Are Calculated

• Weight and Dimensions: Heavier and larger packages cost more to ship. Our system uses the actual weight and dimensional weight of your packed order to calculate rates.

• Destination: Shipping to locations farther from our Florida warehouse will generally cost more than shipping to nearby states or regions.

• Shipping Method: Faster shipping methods cost more than standard options.

• Carrier Rates: We pass on the rates provided by our carrier partners without hidden markups.

Free Shipping Promotions

From time to time, we may offer free shipping promotions. These are typically:

• Threshold-Based: For example, “Free standard shipping on orders over $50 within the contiguous United States.”

• Holiday Promotions: Special free shipping offers during peak shopping seasons.

If a free shipping promotion is active, the details and any minimum purchase requirements will be clearly displayed on our website, usually on the homepage and at the top of category pages. The free shipping option will automatically apply at checkout when eligible.

Viewing Shipping Costs

You never have to guess what shipping will cost. Before you complete your purchase, you will see the exact shipping cost for your selected method displayed in your cart and at checkout. We believe in complete transparency—no surprise fees at the last step.

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🔍 5. Order Tracking

We want you to be able to follow your package’s journey from our warehouse to your hands.

When Will I Receive Tracking Information?

As soon as your order ships, you will receive:

1. A Shipping Confirmation Email: Sent to the email address associated with your order. This email contains your tracking number and a link to the carrier’s tracking page.

2. An Updated Order Status: If you have an account on our website, the status of your order will be updated to “Shipped” and the tracking information will be available in your order history.

How to Track Your Package

You can track your package in several ways:

• Click the link in your shipping confirmation email. This is the easiest method.

• Visit the carrier’s website directly (usps.com, ups.com, fedex.com, etc.) and enter your tracking number manually.

• Log in to your account on vedaprime.shop and view your order details.

When Will Tracking Information Update?

Please allow 24-48 hours after receiving your shipping confirmation for the tracking information to appear in the carrier’s system. It can take this long for the carrier to scan the package into their network after picking it up from our facility. If you see “Label Created, Not Yet in System,” don’t worry—this is normal. Check back in a day or two, and you should see movement.

Tracking Issues

If your tracking number isn’t working after 48 hours, or if tracking hasn’t updated in an unusually long time, please contact us at vedacommerce1@gmail.com with your order number. We will investigate with the carrier on your behalf.

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🚫 6. Shipping Restrictions

While we strive to ship to as many places as possible, there are some limitations.

Hazardous Materials

Our products (diamond painting kits, embroidery supplies) are generally not classified as hazardous materials. However, certain adhesives or tools could be subject to restrictions in some countries. We comply with all applicable regulations regarding the shipment of goods.

Remote Areas

Some carriers define certain zip codes or addresses as “remote areas” (this can include some islands, very rural locations, or areas with limited carrier service). Shipping to these areas may:

• Incur additional surcharges

• Take longer than standard estimates

• Be serviced by a different carrier than originally selected

If your address falls into a remote area, you will be notified of any additional costs or delays.

Prohibited Countries

While we ship worldwide, there are a small number of countries that we cannot ship to due to international sanctions, embargoes, or carrier limitations. If your country is not listed as a shipping option at checkout, we regret that we cannot fulfill your order at this time.

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💼 7. Customs, Duties, and Taxes (For International Orders)

This is one of the most important sections for our international customers to understand.

What Are Customs, Duties, and Taxes?

When a package is shipped from the United States to another country, it must pass through that country’s customs agency. The customs agency may assess import duties, taxes, and handling fees based on:

• The declared value of the goods

• The type of products

• The destination country’s tax laws (such as VAT or GST)

• The country’s specific trade agreements and tariffs

Who Is Responsible for These Charges?

YOU ARE. The customer is solely responsible for all customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), and any related brokerage or handling fees imposed by your country’s government.

Veda Prime LLC:

• Does not collect these fees at checkout

• Does not include them in our prices or shipping costs

• Has no control over what fees are charged

• Cannot predict what the fees will be

• Cannot reimburse you for these fees

How Do I Know What I’ll Owe?

Customs policies and fee structures vary widely from country to country. We strongly recommend that you contact your local customs office or tax authority for more information before placing an order. They can provide specific guidance on potential charges based on your order value.

What Happens If I Refuse to Pay Customs Fees?

If you refuse to pay the customs, duties, or taxes required by your country, the package will typically be abandoned, destroyed, or returned to us. If the package is returned to Veda Prime LLC:

• You will be responsible for the cost of return shipping (which will be deducted from your refund).

• Any refund issued will be for the product cost only, minus the return shipping fee.

• Original shipping charges are non-refundable.

Customs Delays

Customs inspections can cause significant delays in delivery. Packages can be held for days or even weeks. Veda Prime LLC has no control over these delays and cannot expedite the customs process. We appreciate your patience if your package is held up in customs.

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📦 8. Undeliverable Packages

Sometimes, a package cannot be delivered. Here’s what happens in those situations.

Reasons for Undeliverable Packages

Common reasons include:

• Incorrect or incomplete address: The shipping address provided was wrong or missing information (e.g., apartment number omitted).

• Recipient not available: No one was available to sign for a package that requires a signature, and the carrier’s delivery attempts were exhausted.

• Refused by recipient: The customer refused to accept the package.

• Unclaimed: The package was held at a post office or carrier facility and not picked up within the holding period.

• Customs refusal: The recipient refused to pay customs fees.

What Happens Next?

If a package is returned to us as undeliverable, we will contact you at the email address associated with your order to notify you.

Your Options

Once the package is returned to our facility, you have two options:

1. Re-shipment: You may pay for the package to be re-shipped to a corrected address. You will be responsible for the new shipping costs.

2. Refund: You may request a refund for the product cost only. The original shipping charges are non-refundable, and the cost of return shipping (if any) will be deducted from your refund.

How to Avoid This

Please double-check your shipping address carefully before completing your order. We cannot be responsible for delays or additional costs resulting from an address error.

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🔒 9. Lost or Stolen Packages

While rare, packages can sometimes be lost in transit or stolen after delivery.

Lost in Transit

If your tracking information has not updated for an extended period (typically 10-15 business days beyond the estimated delivery date) and the carrier cannot locate the package, please contact us. We will:

1. Open a formal investigation with the carrier.

2. If the carrier confirms the package is lost, we will either:

   • Ship a replacement order to you at no additional cost (subject to stock availability), or

   • Issue a full refund for the order, including original shipping charges.

Stolen Packages

If your tracking information shows that your package was delivered to your address, but you cannot find it, please take the following steps:

1. Check with family members, neighbors, or your building’s mailroom.

2. Check around your property thoroughly—carriers sometimes hide packages.

3. Wait 24-48 hours. Sometimes carriers mark packages as delivered before they actually arrive.

If the package is still missing, please contact us immediately. We will:

1. Verify the delivery details with the carrier.

2. While we cannot be held responsible for theft after delivery, we will do our best to assist you. In some cases, we may offer a replacement or refund as a gesture of goodwill, evaluated on a case-by-case basis.

Pro Tip: We recommend shipping to a secure location where someone can receive the package, especially for higher-value orders. You can also consider having packages delivered to your workplace if that is more secure.

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💔 10. Damaged in Transit

We take great care in packaging every order to withstand the rigors of shipping. However, accidents can happen.

If Your Package Arrives Damaged

If your outer shipping box or the items inside are damaged upon arrival, please follow these steps:

1. Document the Damage: Take clear, well-lit photographs of:

   • The damaged outer box or packaging

   • The damaged item(s) from multiple angles

   • Any shipping labels or waybills

2. Contact Us Immediately: Email us at vedacommerce1@gmail.com with:

   • Your order number

   • The photographs of the damage

   • A brief description of the issue

3. Do Not Discard Anything: Please keep all packaging and items until we have resolved the issue. The carrier may need to inspect them.

Our Resolution

Once we receive your email and review the documentation, we will:

1. File a claim with the carrier on your behalf.

2. Ship a replacement order to you as quickly as possible, free of charge. If the exact item is out of stock, we will offer a comparable substitute or a full refund, at your preference.

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📍 11. Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address.

Please Double-Check!

Before clicking “Complete Order,” please carefully review your shipping address. Common errors include:

• Misspelled street names

• Missing apartment, suite, or unit numbers

• Incorrect zip or postal codes

• Transposed numbers in the street address

What If I Made a Mistake?

If you realize you’ve entered an incorrect shipping address, contact us immediately at vedacommerce1@gmail.com or call +84868035388.

• Before the order ships: If we haven’t processed your order yet, we can update the address for you.

• After the order ships: Once the package is in the carrier’s hands, we cannot change the delivery address. If the package is returned to us as undeliverable, you will be responsible for the cost of re-shipping to the correct address.

Address Verification

Our system may attempt to verify the address you enter against standard USPS address formats. If prompted to confirm or correct your address, please do so to ensure successful delivery.

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📮 12. P.O. Boxes and Military Addresses

P.O. Boxes (Domestic)

We can ship to P.O. boxes via USPS. However, certain carriers like UPS and FedEx cannot deliver to P.O. boxes. If you select a shipping method that uses a carrier that does not support P.O. box delivery, your order may be delayed or cancelled. For the smoothest delivery to a P.O. box, please select a USPS shipping option at checkout.

Military Addresses (APO/FPO/DPO)

We are proud to ship to our military personnel and diplomatic corps serving overseas at APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses.

• Shipping Method: These addresses must be shipped via USPS. Other carriers do not service these addresses.

• Delivery Times: Shipping to APO/FPO/DPO addresses can take significantly longer (often 2-6 weeks) as packages are transported via military logistics.

• Customs: Packages shipped to these addresses are subject to the destination country’s customs regulations of the military base’s location.

Please ensure you use the correct military address format when entering your shipping information.

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🎄 13. Holiday Shipping

The holiday season is a busy and exciting time for everyone, including Veda Prime LLC and our carrier partners.

Order Early for the Holidays

To ensure your gifts arrive in time for Christmas, Hanukkah, or other winter holidays, we strongly recommend placing your orders early. As a general guideline for deliveries within the United States:

• Standard Shipping: Order by December 10th

• Expedited Shipping: Order by December 15th

• Priority Shipping: Order by December 18th

These are estimates only and are not guarantees. For international orders, we recommend ordering by December 1st or earlier.

Holiday Shipping Delays

During the holiday season, all carriers experience extremely high volumes. This can lead to:

• Packages taking longer than estimated to arrive

• Tracking information updating more slowly than usual

• Occasional lost packages

We appreciate your patience and understanding during this busy time. Our team will work tirelessly to get your orders to you as quickly as possible.

Holiday Closures

Our facility is closed on major U.S. holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). Orders placed on these days will begin processing on the next business day. Carriers also do not operate on these holidays, which will add to delivery times.

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📞 14. Contact Information

If you have any questions about shipping that were not answered here, or if you need assistance with a specific order, please don’t hesitate to contact us. We’re here to help!

📧 Email: vedacommerce1@gmail.com
📞 Phone: +84868035388
💬 Live Chat: Available on our website at vedaprime.shop during business hours.

Our Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM (Eastern Standard Time)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday: Closed

When contacting us about shipping, please have your order number ready. This helps us assist you more quickly and efficiently.

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📝 Policy Updates

Veda Prime LLC reserves the right to update, modify, or change this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about how we are handling shipping.

The most current version of this policy will always be available on our website at vedaprime.shop.

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✨ A Final Word on Shipping

At Veda Prime LLC, we view shipping not just as a logistical necessity, but as the final, crucial step in delivering happiness to your door. We know that the package you’re waiting for contains more than just diamonds and canvas—it contains the promise of creative hours, of mindful relaxation, of a beautiful creation that will bring you joy.

We treat every package with the care and respect it deserves because we know what it means to you. From the moment you click “Complete Order” to the moment you tear open the box and see your new supplies, we are committed to making that journey as smooth and pleasant as possible.

Thank you for trusting us with your creative journey. We can’t wait to see what you create.

Happy Crafting,
The Veda Prime LLC Team